Better Nutrition
For Healthier Dogs

1. Acceptance of Terms
By accessing or using Shop Era Central, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please discontinue use of our services.

2. Eligibility
You must be at least 18 years old or have parental/guardian consent to place an order on our website.

3. Product Information
We strive to ensure accurate product descriptions, images, and pricing. However, minor variations may occur. All products are subject to availability.

4. Pricing & Payments
All prices are listed in USD unless stated otherwise. We currently accept Cash on Delivery (COD) only. Prices may change without prior notice.

5. Orders & Cancellation
We reserve the right to accept, reject, or cancel any order due to stock issues, pricing errors, or suspected misuse. Orders cannot be cancelled once dispatched.

6. Shipping
Delivery timelines are estimates and may vary due to logistics, location, or unforeseen circumstances.

7. Intellectual Property
All website content including text, images, logos, and design elements are the property of Shop Era Central and may not be used without permission.

8. Limitation of Liability
Shop Era Central is not liable for indirect or consequential damages arising from the use of our products or services.

9. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of the website indicates acceptance of the updated terms.

Information We Collect
We collect personal information such as your name, email address, phone number, shipping address, and order details to process your purchases.

How We Use Your Information
Your data is used to process orders, provide customer support, send order updates, and improve our services.

Data Protection
We implement industry-standard security measures to safeguard your personal information. However, no online transmission is completely secure.

Cookies
We use cookies to enhance website functionality, analyze traffic, and improve user experience. You may disable cookies via browser settings.

Third-Party Sharing
We do not sell or rent your personal data. Information is shared only with trusted partners necessary for order fulfillment.

Your Rights
You may request access, correction, or deletion of your personal data and opt out of marketing communications at any time.

Policy Updates
This Privacy Policy may be updated periodically. Continued use of our website indicates acceptance of any changes.

Return Timeframe
We offer a 7-day return window starting from the date your order is delivered. Requests submitted after this period may not be eligible for return or refund.

Condition of Returned Items
Items must be unused, unworn, unwashed, and in their original condition. Original packaging, tags, manuals, and accessories must be included to qualify for a return.

Proof of Purchase
A valid order confirmation, receipt, or invoice is required for all return requests. Returns without proof of purchase will not be accepted.

Non-Returnable & Non-Refundable Items
Certain products are not eligible for return, including:

• Digital products and software licenses
• Gift cards, memberships, and subscription services
• Perishable items such as food and beverages
• Personal care items once opened or used
• Customized or made-to-order products

Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact our support team within 48 hours of delivery. Clear photos or videos may be required for verification.

Return Approval Process
Once your return request is submitted, our team will review it and notify you of approval or rejection. Approved returns will receive return instructions via email.

Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item. We recommend using a trackable shipping method.

Refund Method
Since we operate on Cash on Delivery (COD), refunds are processed via bank transfer or other approved offline payment methods after inspection.

Refund Timeline
Refunds are typically processed within 5–7 business days after the returned item is received and inspected. Processing times may vary depending on banking partners.

Partial Refunds
Partial refunds may be issued for items returned in used, damaged, or incomplete condition, or if original packaging is missing.

Exchange Policy
We currently do not offer direct exchanges. If you wish to replace an item, please return the product and place a new order.

Order Refusal
Orders refused at the time of delivery without valid reason may not be eligible for a refund and may incur return shipping charges.

Policy Updates
Shop Era Central reserves the right to update or modify this Returns & Refund Policy at any time without prior notice.

For return assistance, contact us at info@shoperacentral.com